Privacy Policy

This Privacy Policy explains how JKL Acoustics collects, uses, and protects personal information when you visit or interact with our website. We take your privacy seriously and take all reasonable steps to protect your personal information.

We only collect and use personal information in accordance with the South African Protection of Personal Information Act, 2013 (POPIA). All personal information is stored securely and is not sold or shared with third parties except where required to provide our services or comply with legal obligations.

What personal information do we collect?

The type of personal information we collect depends on how you interact with our website or services. Personal information we may collect includes, but is not limited to:

Name and surname
Email address
Phone number
Physical address or location details (where applicable)
Any information you voluntarily provide when contacting us

We may also collect non-personal information related to how you use our website, such as the time and date of visits, pages viewed, and navigation behaviour.

What type of data we collect?

Personal Data

When you use our website or contact us, we may request certain personally identifiable information that can be used to contact you or respond to your enquiry. This may include:

Email address
First and last name
Phone number

Address details (City, Province, Postal Code, Country)

Providing this information is voluntary, however it may be required for us to respond to enquiries or provide requested services.

Cookies Data

We do not use cookies for advertising or tracking purposes. Our website only uses cookies that are necessary for basic website functionality, performance, and security.

You can choose to accept or refuse cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features of our website.

Usage Data

We may collect limited information about how the website is accessed and used (“Usage Data”) in order to maintain website security and improve performance. This may include:

Your device’s Internet Protocol (IP) address
Browser type and version
Pages visited and time spent on those pages
Date and time of access
Other diagnostic data used for website performance and security

How do we use your information?

We collect and use personal information for the following purposes:

To respond to enquiries and communicate with you
To provide and improve our services
To maintain website security and performance
To comply with legal obligations
To protect against fraudulent or unauthorised activity
To improve customer experience and service delivery

We do not use your personal information for unsolicited marketing communications unless you have explicitly consented to receive such communications.

COPPA (Children Online Privacy Protection Act)

JKL Acoustics does not knowingly collect personal information from children under the age of 13. Our website and services are not directed at children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

Confidentiality

We will not sell, rent, distribute, or lease your personal information to third parties unless we have your permission or are required to do so by law. Personal information may be shared with trusted service providers only where necessary to deliver services or comply with legal requirements.

All reasonable measures are taken to ensure that your information is treated securely and in accordance with this Privacy Policy.

Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction or deletion of your personal information
Object to the processing of your personal information for direct marketing purposes
Request confirmation of whether we hold personal information about you

Requests may require proof of identity. We will respond to all reasonable requests within a reasonable timeframe.

If your personal information is accessed or disclosed without authorization, we will notify you and the relevant regulatory authority where required by law.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us through the details provided on our Contact Us page.